Manhattan VA Hospital

Manhattan Campus

Claim Organization Health | VAServices |

E 23rd Street

New York City, New York 10016

Review

Mission

Health, health-related programs, compensation and pension benefits, and counseling services to Veterans of all service eras

Description

Health and benefits services to honorably discharged military and Veterans, select family members, and mental health care to all Veterans regardless of discharge status. Note MENTAL HEALTH EMERGENCY CARE is available to all Veterans regardless of discharge status, but other care may be determined based on General Discharge or above, service connection, and other factors.

Reviews (20)

6/12/2019
Reviewer Rank

Platoon Sergeant

Service Branch

Navy,Other Military Service

Service Status

Active Duty,Veteran

Mental Health: I have sought psychiatric help due to depression and anxiety. I was fed prescription after prescription. They changed my prescription in the middle of my final semester in college , and then I could barely function. I told the doctors what the prescription did to me and they switched it again. My mind is mush sometimes and I still have the same problems. Becoming reliant on the medication makes you feel worse and it doesn't help. I blame myself for agreeing to take medication prescribed by any doctor at the VA in the first place. That was me and now what they did to my ex-girlfriend, another Navy veteran. My ex had some depression, anxiety from her job and wanted help. I recommended using the VA for help and I thought it was all good. They diagnosed her wrong and gave her too strong a prescription. I can still remember the day we picked up her medication and then the same exact where she lost it. You just don't go from normal to having a knife to your throat in the middle of the night and seeing paranoid delusions everywhere. I had to call the police to commit her and they kept giving her medication that made it worse. I visited every day while she was committed and she was not showing signs of improvement. They released her with a messed up mind and told her to take more medication. It wasn't helping, she then had another episode a week later. I had to call the police again when she was starting to hear voices in her head and hear signs on the radio. All the VA did was push religion through some therapy group she was attending and made her delusions worse. I asked the VA for help and they didn't do anything. I stormed the 2nd floor once and in a fit of rage almost lost it myself. I was being pushed to the edge by the useless staff of the mental health offices. I was explaining everything to them and they said she was fine. She left NYC and moved to another state with her family. She became afraid of being committed again so she took her own life. I was building a life with her for 5 years only to have it taken away by a doctor prescribing a pill. I would tell anyone, in the most polite way I can: stay away from the psychiatric help provided by them. Get help from other resources but don't use the VA for mental health issue. I can never forgive the VA for what they did to my best friend. I blame myself everyday for telling her to get help from the VA.

Tags: Mental Health

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12/15/2015
Reviewer Rank

Flag Officer

Service Branch

Army

Service Status

Veteran

UPDATE: I recently attended a 4 or 5 month weekly group with mixed generations of Veterans. It was really beneficial, even though I didn't realize it while going through it. I actually looked forward to it every week, even the weeks where I had to share my own stories, because the previous era Veterans were just so great to talk to and listen to. We all share the same symptoms, even from different wars, and they survived! I really wish this were offered either as extended group, or at least more often as an option to others. It seems like this is the only one offered at any of the VA hospitals in the area, and only once a year to a very limited number of people. I had to reduce my Accessibility rating... OLDER REVIEWS: It should be noted I only use VA Mental Health for psychiatric (medicine) after Headstrong couldn't take on new psychiatric patients. I am very particular about psychologists and because you can't choose a different doctor or walk away as easily from care at VA, I went with a non-profit for psychological care. Even so, with a direct referral and a PTSD clinic, it still took me five weeks between an intake with a resident (who could not prescribe but stated "you need the medication") and with a prescribing psychiatrist at VA. That strikes me as not safe, because if someone is being referred for anti-depressants to a PTSD clinic, there probably should not be so much of a lag time. Once you are in their system and finish the intake, though, it's not bad getting an appointment. I'm not a big fan of the doctor, but he is knowledgeable about different medications and does his job fairly efficiently. Mental health being such an important issue, VA might do well to be more flexible in doctor choice and in lag time, but overall the care is very much acceptable and they are offering a lot of options like art and music therapy, groups, sleep clinics, and other options that might be great for vets once they are in the system.

Tags: Mental Health

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12/9/2015
Reviewer Rank

New Recruit

2010 - After completing a Disability Claim packet, you are directed to setup appointments for the various items you have claimed. The logistics of setting up the appoint wasn't the best but it worked. Changing an appointment date, even months out was not possible. The appointments were pretty straight forward tests or screening depending on your claim.

Tags: Comp and Pen

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12/20/2015
Reviewer Rank

New Recruit

Great doctors and nurses. Appointments are always on schedule. NY is a great hospital.A little confusing at the beginning. i.e. what am I eligible for, how much? My medical records from Vietnam injury can't be found and I sent a form about three months ago.Too long to wait to schedule next appointment. Need more administrative personnel.

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12/2/2015
Reviewer Rank

New Recruit

Pros - Women's clinic is new! Cons - Pharmacy has long lines.

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12/15/2015
Reviewer Rank

New Recruit

Service Branch

Army

As with a lot of things at VA, I find the staff at Manhattan Primary Care to want to help. Scheduling can be a couple of weeks out, so I am less inclined to use the services and would almost rather use the walk-in clinic for anything even close to immediate. Even once you are there, wait times can be long and everyone is very apologetic, but not a lot they can do. The care is good, referrals are immediately entered, and the staff is very knowledgeable, but the accessibility is just mediocre. I really just use them for an annual appointment or something I know will ultimately need a referral but isn't a pressing need. I don't know what else they are really good for other than that.

Tags: Primary Care

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12/15/2015
Reviewer Rank

Flag Officer

Service Branch

Army

Service Status

Veteran

I hate sitting at the pharmacy at Manhattan VA. The staff is perfectly friendly, but it takes about an hour to get something filled and the whole waiting area is filled with just this depressive air because a lot of shelter vets seem to just hang out there during the day as it's the only really communal area for them to go to (and the library is tucked away on the second floor). Get access to wifi or something for the waiting vets, and make something else more appealing to the ones who are just hanging out because there is nowhere else for them to go, like a community room or something else that means those who have no choice but to wait for scrips aren't so uncomfortable. As a female vet, I've felt actually unsafe waiting at this pharmacy. They need someplace to be and to be taken care of, but this is not the right place. I use myhealthevet and get everything mailed whenever possible just to avoid the pharmacy, despite the long delivery times.

Tags: Pharmacy

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12/15/2015
Reviewer Rank

Flag Officer

Service Branch

Army

Service Status

Veteran

myhealthevet is great, because reorders of prescriptions and the ability to securely message my doctor are two things VA sorely needed. The site is a bit of a mess, but I only use it for those to things so it's okay for me. Other admin functions, though, seem to be luck of the draw. Some of the people you call can be downright rude, sounding exasperated and annoyed when you call and can't make an appointment time they suggest, or if you received a message and call back but don't know who left the message! I have had such mixed luck on the phone I don't even use it anymore and just walk into the offices where I need appointments, but not everyone has that luxury. It just feels like they sort of shuffle off the rougher employees to man the phones or do other admin positions sometimes. But overall they get the job done, just takes more patience than it should.

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12/15/2015
Reviewer Rank

Flag Officer

Service Branch

Army

Service Status

Veteran

I only recommend the organization because you HAVE to go through comp and pen if you want to use VA services. Most of the doctors were fairly friendly, but they seem like they are there on a rotation and so it's not like you are getting reviewed by someone familiar with your case, or who has time to really pore over documents even if you bring them as proof. As such, two of my conditions during an appeal were mishandled and I have to refile using an advocate, and it's caused a lot of problems for me. There is no contacting the doctor once the appointment happens, and you are told via letter and then have to go and access your records. This can be very traumatizing for someone who's rating changes, or if something was not represented well. There are no case managers, you need an advocate, but they don't tell you this either. The staff is best described as "distant" because you will never see them again. Overall, it's all system problems, but just a very uncomfortable experience other vets should be prepared to go through.

Tags: Comp and Pen

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12/15/2015
Reviewer Rank

Flag Officer

Service Branch

Army

Service Status

Veteran

UPDATE: Pain management is one of those things where it really depends on the doctor on duty, and that's a shame. One attending is amazing. Remembers your name and your situation, all of that, happy to try anything that might help at all. The other attending is the exact opposite, denying something that gives what they consider minimal relief because "injections bring risks" even when that method was specifically mentioned by another specialist as being your last best hope, any percent relief would be appreciated, and as the patient I think I'm okay making the call on risking a shot infection if it means i can sleep through the night. The first attending is great, this attending is not. If you seem to be having trouble getting treatment, request the other attending, and say you will wait until he comes into the room. PAST REVIEW: I see endocrine, neurology, and neurosurgery, along with periodic trips to other specialty care clinics at this hospital. The biggest issue is they only run clinic once a week, so just getting an appointment can be tough and then you might not see the same doctor, or you might end up waiting in the waiting room for no kidding over an hour (endocrine is particularly bad, usually). I have complex issues, as well, due to a TBI, and I have no referrals to TBI clinics or studies nor do they seem to want to treat the issues combined as a TBI. The doctors and nurses, however (when you see the same one more than once, which is lucky), are very nice and understanding but since they are usually running behind at the clinics you always feel a little rushed. ,I see endocrine, neurology, and neurosurgery, along with periodic trips to other specialty care clinics at this hospital. The biggest issue is they only run clinic once a week, so just getting an appointment can be tough and then you might not see the same doctor, or you might end up waiting in the waiting room for no kidding over an hour (endocrine is particularly bad, usually). I have complex issues, as well, due to a TBI, and I have no referrals to TBI clinics or studies nor do they seem to want to treat the issues combined as a TBI. The doctors and nurses, however (when you see the same one more than once, which is lucky), are very nice and understanding but since they are usually running behind at the clinics you always feel a little rushed. ,UPDATE: Pain management is one of those things where it really depends on the doctor on duty, and that's a shame. One attending is amazing. Remembers your name and your situation, all of that, happy to try anything that might help at all. The other attending is the exact opposite, denying something that gives what they consider minimal relief because "injections bring risks" even when that method was specifically mentioned by another specialist as being your last best hope, any percent relief would be appreciated, and as the patient I think I'm okay making the call on risking a shot infection if it means i can sleep through the night. The first attending is great, this attending is not. If you seem to be having trouble getting treatment, request the other attending, and say you will wait until he comes into the room. PAST REVIEW: I see endocrine, neurology, and neurosurgery, along with periodic trips to other specialty care clinics at this hospital. The biggest issue is they only run clinic once a week, so just getting an appointment can be tough and then you might not see the same doctor, or you might end up waiting in the waiting room for no kidding over an hour (endocrine is particularly bad, usually). I have complex issues, as well, due to a TBI, and I have no referrals to TBI clinics or studies nor do they seem to want to treat the issues combined as a TBI. The doctors and nurses, however (when you see the same one more than once, which is lucky), are very nice and understanding but since they are usually running behind at the clinics you always feel a little rushed.

Tags: Specialty Clinics

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11/30/2015
Reviewer Rank

New Recruit

Pros - They know what is going on.

Tags: Primary Care

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11/30/2015
Reviewer Rank

New Recruit

Pros - VA Paperwork Reduction Act in full force. Express line - fill out a toe tag and come right in.Cons - Tax dollars hard at waste

Tags: Administrative Services

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11/22/2015
Reviewer Rank

New Recruit

Service Branch

Army

I usually expect not only a long wait time, but bored and aggravated staff. Not the case. A recent visit had great care from the front desk all the way through. I stopped by the front desk at 3pm and was having my vitals taken by 3:05 by a very pleasant nurse who gave me a time of 3:20 to see the doctor, who was prompt if not early. The doctor was concerned, attentive, and made phone calls to specialists and sent me to see other departments she called ahead to ensure I could walk right into just in case. I think she was more concerned than I was about my ailment! It was really quite considerate, and overall a more pleasant experience than I am used to getting for walk-in care not just at the VA, but anywhere. For someone who hates doctors, this was overall a good experience. Great efficiency and great people with great attitudes working there. Thanks to everyone working the afternoon of 11/19/15. None

Tags: Walk-in and Emergency

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11/21/2015
Reviewer Rank

New Recruit

Apply online or in person for VA health benefits through the U.S. Department of Veterans Affairs.

Tags: Administrative Services

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11/21/2015
Reviewer Rank

New Recruit

Info desk provides a list of resources for veterans and their families seeking health care information regarding a variety of federal, state, and other health care resources

Tags: Administrative Services

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11/21/2015
Reviewer Rank

New Recruit

This organization provides is a network-wide initiative developed by Nursing Service with a goal of increasing access to care for veterans served in the New York/New Jersey area. Veterans are to call their clinics during the administrative work week which is Monday through Friday from 8:00am to 4:30pm excluding National Holidays. After 4:30pm and on weekends and Federal Holidays, veterans, their families and significant others are able to contact an experienced and knowledgeable registered professional nurse. The Registered Nurses answers healthcare questions.

Tags: Nurse Helpline

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10/14/2015
Reviewer Rank

New Recruit

My doctor and her staff is great, a lot of the new departments and improvements are great. Many of the employees who have been working there for a long time are not helpful whatsoever. None

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1/31/2016
Reviewer Rank

New Recruit

I don't visit my primary care doctor often. I usually go for an annual checkup or for a follow up. Getting an appointment is like having a reservation at a fancy restaurant; you have to plan far out ahead. I have never had issues with my doctor or the nurses, they have always done a fantastic job. I wish the process to get an appointment at the earliest convenience could be more efficient.

Tags: Primary Care

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1/13/2016
Reviewer Rank

New Recruit

Probably the one aspect of the often-loathed VA system that works pretty well. They are very good at dealing with the usual bumps, bruises, and illnesses of the folks who come in. I went to a clinic with a lingering knee injury and they were very knowledgeable and helpful.

Tags: Walk-in and Emergency

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1/13/2016
Reviewer Rank

New Recruit

My experience with the overall administrative side of the VA is probably pretty similar to a lot of people's: mostly decent, but with one hiccup. But that hiccup was so big and bizarre it's hard to judge all the friendly and helpful folks along the way without thinking of it. Long story short, there was a stretch of time where I wasn't eligible to use myhealthevet because I was in the system as a VA employee (which I'm not) who served in the Army (which I didn't) as an artillery computer systems technician (also no). It took several weeks at various people, including one very apologetic woman who had to call her supervisor to ask what "MOS" means. Still, everything got fixed in the end and the VA personnel who helped me through it do try their hardest to help.

Tags: Administrative Services

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